Showing posts with label valuations. Show all posts
Showing posts with label valuations. Show all posts

Monday, July 25, 2016

Running And Scared - Monday


‘That’s not good.’ I announce to the office, as I study my Estates Gazette, the publication aimed at property professionals more than common estate agents.  I still read it though, as the company pay the subscription, set up and forgotten after a long-gone chartered surveyor, was once based here.

Nobody says anything, so I cough conspicuously.
‘What is it then?’ Asks assistant manager T languidly. I’m guessing I’ve interrupted his social media monitoring rather than a diligent attempt to progress one of his long-standing sales.
‘Surveyor getting sued for a dodgy valuation.’ I tell the assembled office. B our loose lettings lush, looks up briefly then starts filing her nails again. It’s marginally better than running them down a blackboard, but only just.

‘Is that bad?’ Asks trainee F. ‘I thought you hated all surveyors.’
‘Not hate.’ I counter.
‘Dislike then.’ Offers T.
‘Distrust?’ Contributes negotiator S with one of her beguiling smiles.
‘They are sale wreckers.’ Spits obese finance fiddler M, as he waddles past.

It’s more complex than that. Surveyors have a tough time of it too. When I first entered the industry, pre-internet and coloured photos on sales particulars, a surveyor was a much respected professional. Most partnerships required you to be qualified to enter the firm, and legions of minor public school under-performers would become  Chartered Surveyors as they were too dim for medicine or law. Before long they were taking extend lunch hours, learning golf and doing surveys nobody took any notice off.

Those who qualified too late to enjoy the instant millionaire sell-offs of small partnerships to banks, building societies and insurance companies, began to work for their money. When valuations were wrong in a rising market nobody cared or noticed, but when values fell, lenders cut up rough to find the tertiary development they’d lent millions on to a dodgy developer, was worth less than half the loan, once the borrower hand gone bust. That’s when the lawyers, who use to bully the surveyors at school, really started to bugger them…

‘Are they sale wreckers?’ Asks F, still doggedly trying to learn despite the fact I’ve covered this ground before. There must be retarded goldfish with better retention skills than him.
‘They just cover their arses most of the time.’ I answer. ‘If they knock the agreed sale price by 10% some of them seem to think it will stop them getting sued retrospectively if the market goes belly-up.’
‘Like I said, sale wreckers.’ Concludes M smugly.

‘Give us the gist.’ Says T, waving at the periodical in front of me.
I relay the familiar tale. Big loan from unheard of city lender on an ambitious build project where the developer has pinned his business plan on ever rising values, not built-in value. As often the case, the figures don’t add up, builder wants more money and someone looks again at the original valuation and finds the cupboard is bare. End result, lawyers laughing, surveyor crapping himself in court. 

‘So they’ll be even more scared of their shadows when they value any of our sales.’ Predicts T with a sneer.
‘And we’ll have buyers unable to complete, or trying to re-negotiate the price.’ Adds S, with a frown.
‘And big PI problems.’ I add.
I see F frowning at me again. Granted I hate it when people use unknown industry acronyms, but I have told him before.

‘I’m not referring to Magnum, when I say PI.’ I tell F wearily.
The whole office looks at me blankly. M has disappeared so sadly nobody else is likely to remember Tom Selleck’s finest hour - or moustache.
‘You don’t mean the ice cream do you?’ Ventures F hesitantly.
God I feel old some days.

Professional Indemnity Insurance (PI) explained to an increasingly disinterested audience, I look to move on. Then I see Bomber, our own local sales destroyer, striding across the road towards the office door.

‘Tell me that dickhead isn’t valuing one of our deals.’ I plead, as everyone else spots the harbinger of doom.
‘Oops, I forgot to tell you.’ Admits F, face reddening.


You don’t need to be a detective to guess what happens next.

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Monday, July 22, 2013

Feel The Rush - Monday

Takes a while, in that semi-conscious time between sleep and waking, to realise what day it is. Then the irritating local radio breakfast show duo, my wife insists is the best way to be woken – we have been married a long time – confirm it’s a work day. Traffic already bad, several new sets of road-works.

‘You okay?’ Asks my wife as she pours out two more frugal bowls of some bran-based wood chippings that should lower my cholesterol, but as I can’t abide the stuff, not do much for my blood pressure.

I stop buffing my shoes vigorously and ponder the question.
‘Ask me later.’ I tell her realising I have black polish under my fingernails again. Nobody else in the office bothers to clean their footwear as fastidiously. But I know customers check out your shoes. Know a certain category of vendor will choose not to use you, if they see scuffed and unloved brogues.

The fact is the old cliché no two days are the same, couldn’t be more applicable in house sales or lettings. That sinking feeling in the pit of your stomach each Monday comes from a mixture of apprehension and adrenaline. If the day goes well, you’re King of The Hill, if it doesn’t you’ll feel as lonely and vulnerable as that first day of school, over and over again.

As I drive to work I can already feel the acid bubbling in my stomach – unless it’s the roughage starting to move from the fibre-heavy breakfast. One that promised to remove that bloated and tired feeling within five days. I should really ring the Trading Standards people about that claim, but we’re not really on the best of terms after that taped interview under caution….

‘Morning boss.’ Chirps assistant manger T as he arrives fifteen minutes after me. I’m feeling good. Two offers in the book from the weekend and a couple of promising – on paper – valuations for later. Should I call my wife and answer her question now while I’m the best salesman in Christendom, or leave it until after the day has unfolded? Experience says the latter.

‘New tie?’ Asks negotiator S as she bounces in bubbly and – well, bouncy. I’m flattered she noticed. Every day is a beauty parade of course. It’s why I sit S in the front window desk. But like the fat girl at a disco I don’t get as many offers as I’d like and those I do accept often pull out on me prematurely, leaving me unfulfilled and feeling rather dirty.

‘You seem much more experienced than some of the other agents we’ve had round.’ Says the lady of the house later. Her husband, newly retired and no longer the boss, nods in agreement. Take it as a compliment, urges my inner voice.
‘Bunch of snot-nosed kids some of them.’ He contributes to a look of admonishment from his wife/new line manager.

Despite myself, I like this couple. It’s an emotion I try to avoid. Even the best salesman’s resources are finite. Like the aforementioned big-bird by the dance floor, you can only take so much rejection. It seems to me the best salespeople have skins thicker than Rhinos and a reduced level of human empathy. Like my bean-counter boss, you need to treat people like numbers on a balance sheet – and I was never good at maths.

‘Now fees and your valuation.’ Says the wife briskly and I feel the bran regurgitate. At least she isn’t clutching a note pad, with columns to highlight the most absurdly optimistic asking price recommendation and desperately low commission rate. The sort of myopic owners who will end up with all the information and none of the insight only to realise they’ve made a mistake, several months later.

‘Come on.’ I shout at the car headlining, elation flooding through my veins; signed sole agency form on the seat beside me. Like a footballer scoring a winning goal, or that first time you realise the equipment in your pants can do more than just empty your bladder, I’m more alive than I’ll ever be.

The high can’t possibly last, not in an industry where one in three sales fall through.

I should ring my wife.


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