Showing posts with label viewers. Show all posts
Showing posts with label viewers. Show all posts

Tuesday, July 30, 2013

Hungry For Business - Tuesday

‘Could you do a viewing at lunchtime?’ Asks negotiator S as I come back in the office stomach already rumbling. The bran and suspect dried fruit offering I had at breakfast, in solidarity with my wife’s family diet, has proved an inadequate substitute for a full English.

I move towards the viewing book, before spotting S’s reproachful look. I shouldn’t be cherry-picking the viewings, not a great example to the staff. Treat them as you’d like to be treated yourself I think, as another unhelpful image of S treating me, as I’d like to be indulged flits through my mind.

The silence has gone on too long and as I’ve often told S, as well as the other team members, silence is a powerful tool in selling. Make your pitch then shut up. People always feel compelled to fill a conversational void. I’m paused halfway towards my target and she’s waiting, knowing, looking. Looking pretty good, as it happens. I crumble.

‘No problem. Where is it?’
She tells me, with the hint of a triumphal smile.
‘You’re kidding?’ I grumble, stepping to the diary and confirming the worst with my own eyes. It’s a grotty converted flat in a shabby part of town, currently let to a couple of scruffy students – although I suspect there are more than two occupants most nights. It wouldn’t be the first time someone had sub-let the couch and the carpet. The landlord wants to sell when the tenancy expires, but the current occupiers have no interest in helping him - or us.

‘Have you told the tenants?’ I say cursing this wretchedly misplaced socialist attitude towards my colleagues. A dictatorship works best in sales. I should have ordered someone else over the parapet and stayed at the back like a First World War General, sipping red wine and screwing the locals.

‘They are going to be out so it’s ok to use the keys.’ Says S a trifle smugly. I scan the other appointments, short of re-arranging the diary in an obvious ploy to avoid the smelly socks and unwashed dishes I need to go. I take a sulky walk to the key-cupboard grab, a set of the details and the viewers contact details. I won’t need the rape alarm, I think absurdly, seeing the spare unit alongside the other dozens of sets of keys, but I might need the flea-spray. I’m already starting to itch.

‘Oh it’s a bit dark and dingy.’ Says the girlfriend of the slightly effeminate, posh-vowel city boy alongside her. He has that weak-chinned overfed and overeducated look of someone used to privilege and spending his parents’ money. If he works for one of Daddy’s friends, as he’s unemployable anywhere else, I suspect they’re not paying enough if this dump is all he can afford for his weekend shag-pad.

‘The communal areas are due a spruce-up.’ I tell the woman with a smile I hope isn’t as sickly on my face as it feels looking out. They’ve been due a redecoration for at least three years but the residents are in dispute with the freeholder. He wants to appoint his own building company to do the work, then doubtless stiff the sinking fund with an over-inflated invoice. No change there then.

Dodging a couple of grubby prams, both empty this time, and a rusty bicycle, I reach the landing just as the light-timer pops off and we’re plunged into semi-darkness. Hurriedly I stab the button and the greasy landing light wheezes back to a low-energy, low wattage puddle – it’s certainly not a pool – of light. My stomach rumbles like a Tube Train passing under the foundations.

I tap the door than work the flimsy lock.
‘I’m really not sure about this one already.’ Trills the girlfriend with the double-barrelled surname. God, if he ever does marry her they’ll need a whole page in the phone book to themselves.
‘It’s nicer inside.’ I say then remembering how quick people are to sue now with all the no-win-no-fee shark solicitors around, I add. ‘Or will be once you’ve decorated to your own taste.’

‘Did they like it?’ Asks S on my return.

 Not a lot.

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View and buy for the cost of a cuppa the property ebook, available here:


Wednesday, November 21, 2012

View To A Kill - Wednesday


My mobile rings as I battle the traffic to get back to the office. Needless to say I haven’t remembered to stuff the ugly bluetooth earpiece device in the side of my head – I’m still not convinced it doesn’t irradiate the few brain cells that haven’t been permanently damaged by this job.

‘Really?’ I ask the empty car, as I see the office number flashing insistently. There was a time in the late eighties when I thought it was the height of cool to have a brick-like cellular phone clamped to the centre consol of my Ford Orion Ghia, now I detest the 24/7 availability mobile communications provide. I check the traffic and scan for any police cars. Can I risk a sneaky conversation, or should I try and double park to take the call?

‘Yes?’ I say curtly as I make sure I’m not about to plough into a woman with pushchair on a pedestrian crossing. Estate agents already get enough bad publicity.
‘Where are you boss?’ Asks trainee F via a crackling connection. In the car you cretin crosses my mind but sarcasm doesn’t travel well over the airwaves, plus I’m not sure if cretin is an allowable term of endearment for staff any longer. There must be a memo somewhere.

‘Can you do a quick add-on viewing at Mrs Brown’s house?’ Asks F after I’ve given him my location – still moving slowly but in full control of the car officer. My mind whirs in time with the nagging sound from under the bonnet, possibly a water pump I’ve been told. But the prospect of sitting in the grubby main dealer’s service area drinking molten-plastic-laced instant coffee and reading back copies of the local property paper while some oik in overalls takes an hour to tell me the part isn’t in stock, just makes me want to weep.

I can’t for the life of me remember who Mrs Brown is. I know every property but the names elude me after all this time. I ask for the address and another dilemma presents itself. We need a viewing rather urgently on Mrs Brown’s home. Nobody has looked in over a month of marketing. One of the main gripes about agents once they have the home to sell is lack of contact. I urge staff to call clients once a week – the rather racily titled, but actually none too pleasurable, vendor contact – only after four weeks of excuses and no punters the calls become uncomfortable. There’s only so many times you can promise another advert and say the market will pick up once the kids are back at school.

‘Give me the details.’ I tell F reluctantly, stopping alongside a delivery van hazard lights flashing, back door flung wide open. I jot down the viewers name and the appointed time and check F has ensured Mrs Brown will be there. We don’t have a key and it wouldn’t be the first time the imbecile has sent another staff member to a home we don’t have access to. Viewers can get pretty pissy if all they can see is a widescreen view of the hall via the letterbox alongside an assurance that it’s very nice inside too.

‘Glad to finally have someone coming to look.’ Announces Mrs Brown a little frostily, once I’ve arrived ten minutes early and gone inside to complete this week’s vendor contact – without the touchy-feely bit obviously. She’s overweight and over fifty and even estate agents have some standards.
We bat some rather stiff small talk back and forth as I notice she’s vacuumed the carpets and sprayed something fresh smelling round the lounge in the time it took her to rush home from work.

The best time to sell a home is when it’s new to the market. A month of marketing means price, position and those ghastly pot plants out front are putting people off. In Mrs Brown’s mind though it’s doubtless my fault.

‘They’re not coming are they?’ She finally asks twenty minutes after the arranged time and five minutes after I’ve run out of excuses.

Once again my profession drops below journalist on the most hated list. It was good while it lasted.

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An estate agent and a columnist - not a popular mix but take a free peek at the book anyway.