Showing posts with label receptionist. Show all posts
Showing posts with label receptionist. Show all posts

Friday, July 21, 2017

Biting Back The Tears - Thursday


‘Wish me luck.’ I say to my wife as she leans in for the traditional peck on the cheek, pre work departure.
‘Expecting problems today?’ She asks. She’s clearly not been paying attention for a couple of decades. I’m an estate agent, problems come with the job.

‘The dentist.’ I tell her, pointing to the lost filling.
‘Oh don’t be such a softy.’ She chides. ‘Maybe they’ll give you a lollipop, if you’re a good boy.’
That’s kind of how the problems started, as it happens. 

Obviously my parents’ generation all had false teeth by the time they were in their forties, my generation had endless fillings before we reached senior school and the current bunch squeal if they need treatment before they get their driving licence. I still think that ghastly old dentist I had as a child was some sort of pervert who got off on children’s screams, drilling teeth without anaesthetic.

‘You on any drugs of any kind?’ Asks the bored-looking receptionist, when I arrive. Only alcohol, which I self medicate after bad days - most days. I answer in the negative, don’t think they cross-check with the local Majestic wholesaler.

‘There’s a form to fill out.’ Says the girl yawning and displaying a mouth devoid of amalgam. Of course there is.
‘And they’ll buzz you when there are ready.’ It turns out, much to my surprise, the Polish lady is still practicing dentistry in the UK - she still doesn’t have any vowels in her name though. I’m hoping she doesn’t feel too alienated by the political climate, as the ability to inflict pain is very much in her hands.

‘Are you still the estate agent?’ She asks, when I’m prone in the chair, light in my eyes. I’m an estate agent, I want to correct, but appropriately, I bite my tongue. Pedantry and dentistry are probably not a good mix. It should be fairly obvious I’m selling something anyway, as nobody else is daft enough to wear a suit and tie in this weather.

‘Hmm.’ Mutters the woman as her assistant peers into my open mouth and mimics her boss. I know it’s not a pretty sight, but I do a lot of grinding.
‘This might hurt.’ Says the dentist, prodding with a steel implement. My yelp of distress comes out at least an octave higher than I’d have liked.

‘Two options.’ Concludes the black widow of Gdansk.
‘Mmmm?’
‘The nerve is exposed, so I can’t fill it in case you get a serious infection. So I recommend extraction.’
Surely that’s one option. I press.
‘Well I could do a temporary filling but it will come out again.’
Still one option.

‘Can you do it now?’ I say, not sure which answer I want.
‘Yes, but it’s a wisdom tooth, they can be difficult. If it doesn’t come cleanly, I’ll have to refer you to hospital.’
F**k. The only thing I hate more than the dentist, is A & E.
‘Crack on.’ I instruct, with as it turns out, unfortunate prescience.

Two injections later and wielding the sort of medieval instruments the Spanish Inquisition would have been familiar with, I’m in squirming agony. I can hear the tooth moving and ripping at the base, inside my head. And with a gut-wrenching crunch, it breaks off at the gum. Not much wisdom left, I think, grimly. But as it turns out the root is still keen to hang in there.

‘Not good.’ Says the dentist, and her assistant agrees as she enthusiastically vacuums out blood like a vampire at an abattoir.
‘One more try and it’s the hospital.’ She says, leaning in. Now I’m sure there’s a website out there for those who favour eastern European women in uniform, squatting on their chest. But I just want my credit card details back.

With one final wrench, I can still hear and feel now, the shattered tooth comes free.
‘Are you a vegetarian or vegan?’ Enquires the dentist. And my head spins. What the f**k?
‘I have gelatine to stop the bleeding, but it has animal product.’
Stick a whole leg of lamb in there, wool and all. Just stop me from drowning in my own plasma, lady.

‘Good day?’  Asks my wife.

I’ve had better.

Wednesday, August 31, 2016

So What Do You Do - Wednesday

To the new chiropractor-come-sports injury masseur-come-witch doctor. Like a punter at the roulette table, I know the odds are stacked against me and this time I’m not expecting free food and provocative staff in low-cut tops. It’s me who is making a tit of myself.

But that’s the thing with long term pain conditions. You’ll try anything, no matter how seemingly obscure, for the faint hope of some relief from the constant, wearing, nagging discomfort that follows you like a sadistic spectre, from morning ‘till night.

I approach the door with trepidation and a dull throbbing in my coccyx. As I walk in I’m greeted with the cool waft of air conditioning that actually works, unlike our ageing office unit that still pisses on your head, like some angry dominatrix, as soon as you heat up.

‘Hello.’ Chimes a soothing female voice and I spot a pretty twenty-something woman behind the fake timber-veneer counter. She’s slim and attractive so I know I’m not back with the NHS physiotherapist. She seemed to spend more time consuming pies than massaging thighs, when I was referred. I know the ailing health service is under pressure but a handout I could have printed from the internet and the offer of a daytime pilates class with a bunch of pongy pensioners, was never going to hit the spot.

‘How may I help you today?’ Continues the woman, standing to reveal a perfectly starched white top, of a semi official nature. The NHS biffer wore a creased nylon billowy blouse that might easily have doubled as a cheap parasol on a sunny day. I’m obviously paying through the nose for all this pleasantness, but at least she’s started well, with a open question. I give her my name - something I don’t do lightly - and appointment time.

‘So, if you could just fill out our questionnaire on your health background and doctor’s details while you wait, it would help enormously.’ Soothes the woman. Not bad, apart from the annoying habit of people under the age of thirty beginning every sentence with the word so, it’s a good start.

Half way through the form, with the scent of something resembling those joss sticks people burnt in the sixties, in my nostrils, I get to the occupation question.

‘How is my occupation relevant?’ I ask. I instantly regret it. The woman seems to quite like me. I know it’s sales too, just with more soothing music and less body odour - but as soon as she hears I’m an estate agent I’m expecting the atmosphere to become frostier than a butcher’s meat locker.

‘It helps us to understand any stress you might be under, whether you job is sedentary, and physical strains or posture issues.’ Reels of the receptionist smoothly. I’m pretty confident I tick all those boxes. So I do. Then pass her back the form, looking at my shoe laces. She scans it and I’m fairly sure I hear a sharp intake of breath, either that of their air conditioning is about to dump on me too.

‘So you’re an estate agent.’ She finally says, after an interminable silence, punctured only by the quasi red indian chanting, piping from some hidden speaker. No sign of the sperm whale, so far.
I fess up and get ready for the inevitable opprobrium, and a secret do not resuscitate style addendum being added to my notes, to forewarn the back doctor. I’m surprised.

‘I adore property.’ Gushes the woman, face coming alive. ‘I would really love to do your job.’ She continues animatedly. You wouldn’t.
‘I can’t think of anything more exciting than looking at people’s property all day long.’
‘It can be rewarding.’ I tell her neutrally. Best not to dash her hopes too much, not before her colleague gets their hands on me when I’m semi-naked and vulnerable.

Just then her phone chimes and a disembodied male voice asks her to send me in. Saved by the bell.
‘Do you need many qualifications?’ Asks the receptionist earnestly, as I hobble towards the appointed door..

No. Just open an office and get hands on.


Then the pain starts.

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Thursday, September 25, 2014

Grinning And Baring - Thursday


I’m outside the dentist’s surgery before 8.00am. So early in fact, that I don’t need to pay parking charges for the first ten minutes. That ticket I received when that filling took longer than expected still grates a few years down the line. The irritation lasted longer than the filling, as it happens.

Driver gouging rate for parking on the streets - both I and the office pay rates for - paid, parking ticket displayed on the dashboard, I walk to the surgery door then nearly smash my face against the glass. The door is locked.

‘Oh for f**ks sake.’ I exclaim, louder than I meant to.
A passing woman on a bicycle looks back at me with disdain and a pretty young student type, ignores me and carries on talking to an unseen friend on a hidden mobile phone. She must have one of those concealed microphone and ear piece combos - or she’s another nutter. Tough call.

I rattle the door again, anger swelling as I pull the appointment slip from my wallet and double check I have the right time, day, month and year. You have to book a long way in advance if you want an NHS dentist, and woe betide you if you miss an appointment. You’ll be moved on faster than a single mother on the council waiting list.

A scruffy man in jeans and a grubby t-shirt joins me. I feel out of place in suit and tie and momentarily wonder if he’s about to mug me. If he hits me in the face, as the door just tried to, I’ll be in the right place for reconstructive surgery. Although that will probably be non-essential cosmetic treatment and only available privately. Same dentist, just better mood music at four times the price.

‘They not open yet?’ Asks the man gruffly, stating the sodding obvious.
A cascade of sarcasm aches, like a dying tooth, to flow the man’s way, but sometimes it’s better to keep your mouth shut.
‘Eight o’clock.’ I tell him sagely, pointing at the opening hours which escaped my notice earlier.
‘It is eight o’clock.’ Counters the man, tapping at a cheap digital watch like a hen at a seed bowl.
Great, bad enough I’m about to be probed by a surgical steel implement and told I don’t floss often enough, now some chav with no dress sense wants a pre-breakfast argument. 

‘All bloody foreigners you know.’ Continues the man. pointing past the opening hours to a set of plaques showing the dentists currently practicing. I don’t recognise the woman I had a year ago, but they all seem to have an excess of Z’s andY’s in their names and to have qualified somewhere in eastern Europe.

‘Taking our jobs this lot.’ Adds the man with a yellowy snarl. The choices for a pithy retort are endless. I don’t like casual racism, particularly when it is so spectacularly misplaced. Fortunately the door mechanism rattles as a key is inserted from the inside and we both gain entry.

The receptionist looks bored already and scans my name in to the computer.
‘That’ll be £18.50 before you go in.’ She says challengingly. What’s this? I’ve always paid after the treatment. I’m tempted to argue, but I find it’s best not to upset an organisation that can inflict pain so readily

‘Any new medicines taking?’ Asks the dentist in halting English. She’s not the same woman I had last time - on maternity leave it transpires. God, that must have been a dark night. I answer in the negative and the prodding and tutting begins.

‘Grind together.’ instructs the dentist. Causing  momentary confusion until I realise it’s an instruction, not a request.
‘You have stressful job, no?’ Enquires the woman from behind her surgical mask. Yes, actually. I deal with idiots, liars and time-wasters most days, I want to say. But I just nod. I read somewhere dentists have one of the highest levels of depression and suicide. No sign of estate agents - yet.

‘Have you ever considered wearing a mouth guard?’ Asks the dentist, as I feel more expense coming.


In the end, I just take the hit and keep smiling.

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